This small but rapidly growing organisation had reached a point in its development where the Chief Executive was spending too much time and energy personally making sure that everything worked in the business - time which he could more usefully spend making new high-level contacts and generating new business.
How did we help?
In a carefully prepared off-site meeting of all Directors and staff, we:
- clarified roles and accountabilities at Board level
- developed a one-page set of critical KPIs, which everyone in the company now uses to focus their activity
- clarified the company's vision in a process which allowed all staff to buy into and 'own' it personally
- surfaced and resolved barriers to change in the company
The result of the meeting is that staff in the business are taking full accountability for their own functions and their own KPIs. They produce solutions rather than problems, and the CEO's time is now spent proactively managing the business rather than firefighting.
"The work we did with Shine Consulting complemented structural and other changes taking place in the Company at the time and accelerated the process of change. Everybody in the Company now uses a one-page set of critical KPIs to focus their activity.
The sessions helped people take ownership of the business, and to assume leadership where before they would have looked to me to provide it. Through the facilitation by Shine we were able to find out what we were all thinking, and had formerly feared to say. People realised that I actually didn't want to be involved in everything, and the session gave me the permission I needed to push back.
People now produce solutions rather than problems, and my time is now spent proactively managing the business."
Mark Freeman, Chief Executive, Charity Business
